Frequently Asked Questions
Everything you need to know about getting your beat on.
What is the standard shipping time for drum kits?
Due to the size and weight of full drum kits, standard shipping typically takes 5-7 business days. Individual accessories and cymbals usually arrive within 3-5 business days.
Do you offer international shipping for heavy hardware?
Yes, we ship worldwide. Please note that international rates are calculated at checkout based on the weight of the hardware and the destination country.
What is your return policy for percussion instruments?
We offer a 30-day return policy on most items. Instruments must be in their original packaging and show no signs of stick marks or head wear to qualify for a full refund.
Are the drum shells covered under warranty?
Most of our drum manufacturers provide a 1-year to 2-year limited warranty against structural defects in the shells. Contact our support team for specific brand details.
Can I finance my purchase?
Yes, we offer several flexible payment plans through our financing partners, allowing you to pay for your gear in monthly installments.
Do you tune the drums before they are shipped?
To ensure maximum protection during transit, drums are shipped in their original factory packaging and are not pre-tuned. We include a basic tuning guide with every full kit purchase.